Client Advisor Highlight

ACA-Track Dedicated Client Advisor Highlight: Donnesha Moore

Donnesha Moore joined PSST as an ACA-Track™ Client Success Advisor in 2016. Working closely with her clients, Donnesha assists in training and implementation, as well as troubleshooting to resolve issues.
Here’s what one of her clients had to say about Donnesha:
“As much as I have raved about PSST’s ACA-Track and training, none of that compares to my experience with Donnesha Moore. First of all, I want to thank PSST for having dedicated advisors. Not all vendors do. And second, you actually have knowledgeable and helpful advisors. Whatever training and ramp up resources you are using, it’s working!
Having a great system and client training plans really don’t compare to having a real person employers can reach out to. Donnesha is not only knowledgeable about the website, but more importantly, she was very knowledgeable about the ACA requirements. Moreover, Donnesha was responsive, patient, and cordial.
Initially, I was just glad to have a real advisor, but working with someone very knowledgeable and patient made my experience even better. It’s not easy to be in a client service role. And I can only imagine being in that role during crunch time with strict deadlines and stressed out clients. I hope she’s recognized for her professionalism and her dedication.”
Hanah Linton, PHR, SHRM-CP
Sr. Employee Success Generalist, Zenoss

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