PSST was founded in 1990 with a vision for improving efficiencies for K-12 and business administrators with integration and compliance solutions. Over the decades, PSST has established a reputation for its client-centered service and integration and compliance solutions that save time, money and resources for K-12 districts and businesses in the areas of Human Resources, Finance, Payroll, and Benefit administration.
OUR MISSION
Problem Solving
PSST empowers K-12 school systems and businesses throughout the United States with the seamless digital connection of their information systems and management software. Our integration and compliance solutions are designed to save time, money and reduce errors so Human Resources, Finance, Payroll, and Benefit administrators can focus on what matters most. Our solutions allow clients to use their data when they need it and how they need it in a seamless process.
Leadership
The PSST leadership team is uniquely qualified, experienced and positioned to help your organization succeed.
Lou has significant transactional experience, predominately buying and selling closely-held companies. Prior to forming PennSpring, Lou was Managing Director of a leading middle-market investment bank. Also an accomplished operator, Lou was the founder of a municipal consulting company that was eventually sold to a private equity firm. He began his career as an investment banker with Prudential in 1999. Prior to his career in business, Lou played professional tennis.
Lou is a current and former board member of several private companies. He is a member of the Board of Trustees and the Finance Committee of the Lancaster Country Day School.
Lou earned his BS degree in Finance from the Stillman School of Business at Seton Hall and his MBA from the S.C. Johnson School of Business at Cornell University. He was named a Fellow of the Cornell Entrepreneurship and Innovation Institute.
Lou and his wife have four children and live in Lancaster, PA.
Mark, a CPA and Chartered Financial Analyst (CFA), was previously Assistant Controller for Yum! Brands, a Fortune 500 corporation with 43,500 restaurants in 135 countries. Mark drove both operational efficiencies and margin enhancements, and ensured that flagship brand KFC US maintained GAAP compliance.
Prior to Yum! Mark was a Senior Accountant with full-service public accounting firm Strothman and Company, and gained significant transactional expertise as owner of Everest Building and Development. He began his financial career with Invesco, ultimately rising to Partner and Portfolio Manager.
Mark earned a BS in Economics and his Accounting Certificate from the University of Louisville, and an MBA from the University of Kentucky.
Currently serving as the Vice President of Client Services, Keith has been on staff at PSST for more than 18 years providing technical support and offering client training on features, benefits and functions of a full line of PSST software applications. Keith has more than 35 years of experience in client service, application testing, report analysis, process analysis, and consultation.
Keith provides consultative and process analysis services to enhance proficiency and efficiency for schools using a variety of specialized applications and has been directly involved in the development of the ACA-Track product since its inception by providing testing and quality control assurances for the experience of the end-user.
Keith earned a BS in Hospitality Management from The Ohio State University and completed post-graduate courses in Employee Relations and Job Development.
Alan is our Director of Software Development and leads our development team. He joined PSST in 2023. He previously held key software development roles at 360care and UPS and became intimately familiar with the Affordable Care Act while working at Texas Roadhouse. He received his bachelor’s degree from Eastern Kentucky University.
Jameka Cox is a VP, joining PSST in 2015 at the outset of the federal ACA reporting requirements. She previously served in various client service roles with Anthem. Jameka has extensive knowledge of the Affordable Care Act, and it’s tracking and reporting requirements. She services many of our large and complex clients, leads the new client onboarding process, and provides leadership for our ACA client service team. She has completed her bachelor’s degree from Indiana Wesleyan University.
GROWING & ADVANCING
Affiliations
PSST’s alliances allow us to do two things: 1) support and stay plugged into the K-12 and business communities, and 2) maintain and protect our integrity and reputation as a reliable, dependable company.
IN THE TRENCHES WITH YOU
Client Success
Whether assisting with complicated Affordable Care Act compliance, troubleshooting payroll errors or implementing a PSST solution, the PSST Client Success Team provides world-class customer support. Our commitment to your success means every PSST client has a dedicated account manager, telephone calls are answered by a real person, and client issues are addressed within 24 hours.
Our Client Success Advocates include former K-12 administrators who use their “in the field” experience to provide insights and resolve issues for our clients—often above and beyond the scope of engagement.
